With hundreds of repairs being performed every month, tracking device and customer data as well as repair notes and liability forms, record keeping for device repair shops can be a nightmare.

Unfortunately their CRMs and POS systems have ignored this key feature, or buried it so deep in nested modal hell that nobody uses it. Most shops revert to printing empty excel sheets, having their techs fill in a column for each device repaired that day.

As you can imagine, tracking 1 x sheet x 5 techs x 3 shops = 1 massive headache, and no real record keeping. So I came up with a simple solution: a webapp.

My goals

1. Guide techs through repairs
2. Reduce time spent recording device details
3. Eliminate printed device repair records
4. Create uniform repair records

What I built

1. RBAC for owners, managers, and techs to manage their shop
2. Systemic repair procedure to save records in under 30 seconds:
   • Required customer and device information entry
   • Required pre and post device repair inspection records
   • Follow step by step guides from the iFixit API
3. Watch real time progress of every repair in your shop
4. Display repair progress to customers

This was my first version of Repairman Pro, used to validate the idea. I quickly learned I'd need to integrate with popular CRMs before it could be "ramen profitable."

The RepairDesk integrated version of Repairman Pro is still in development.

Related

RepairDesk CRM

Repairman Pro